Pages Tagged With: People In Business
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People In Business:
Welcome to the Business Teacher introduction to People in Business. You may find the following resources useful when writing ‘people in business essays’, or for revising this core module.
Leadership and Motivation:
An introduction to leadership and motivation. From authoritarian, to democratic. This introduction also covers Maslow’s hierarchy of needs, Herzberg’s hygiene factors, [...]
Employee/Employer Relations
Employees and employers need a system which they can use to communicate their views to each other.
This can happen individually or collectively with groups of employees.
On an individual level the employee and employer will be discussing topics that are related to the contract of employment and conditions of work. Sometimes there may be disputes which [...]
Dealing With Customers
Good customer care is about understanding and meeting customers’ needs and expectations. The objective should be to win and keep customers.
Customers can be classed as internal or external. External customers include consumers or businesses who buy goods and services as well as suppliers to the firm such as agencies and lenders. Internal customers include colleagues, [...]
