People In Business:
Welcome to the Business Teacher introduction to People in Business. You may find the following resources useful when writing ‘people in business essays’, or for revising this core module.
Leadership and Motivation:
An introduction to leadership and motivation. From authoritarian, to democratic. This introduction also covers Maslow’s hierarchy of needs, Herzberg’s hygiene factors, and Mcgregor’s X and Y theory.
Dealing With Customers:
Good customer service involves more than just smiling and saying thank you! This study aid also covers training, focus groups and mystery shoppers. Use this guide to find out why customer service is so important!
Employee/Employer Relations:
An introduction to employee and employer relations. This covers trade unions, the CBI and ACAS.
Organisational Structures:
This introduction to management and organisational structures. It covers hierarchical organisations, flat hierarchical organisations, matrix organisations, as well as several factors which could influence the choice of structure.
